1
Entrance 1 (customers)
The main entrance for customers. From here you go to rooms 3, 4 and 5.
- Waiting seats and plants
- The way to the shop, cashier and manager's office
- Fire safety: fire extinguisher
Surxon Servis office and shop: 3D model
Look inside our service center in Termez: reception, technician rooms, shop and warehouse. Click a room and the camera zooms in while the staff keep working.
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Rooms in our office
Read what happens in each room or zoom in on it in the model with the “View in 3D” button.
2
Entrance 2 (customers)
The second entrance for customers. From here you go to Reception 6 in the long room.
- A separate entrance for those bringing devices for repair
- Right after the door you reach Reception
3
Manager's office
A T-shaped desk: the manager's desk and a meeting table, chairs around, a tall cabinet. The only room in the building without a security camera.
- Manager's workplace and meeting table
- Tall cabinet for documents
- The only room without a camera
4
Cashier
A staff member working with the cash register: desk, chair, computer and till.
- Payment for purchases in the shop
- Cash and card payments
- Issuing receipts
5
Shop
The equipment shop: display cases, a counter, laptops, printers and monitors on shelves.
- Laptops, monitors and printers
- Display cases and counter
- Sales advice and payment at the till
6
Reception
In the long room, after the second entrance, before the end of the corridor. The device is received here and then repaired in room 7, 8 or 9. The right wall has a door to the corridor.
- Receiving and registering devices for repair
- Routing to a technician depending on the device type
- Waiting seats for customers
7
Computer setup
The room where computers are set up: two desks and a long table along the wall.
- Computer and laptop diagnostics
- Windows installation, cleaning and updating
- Spare parts cabinet
8
Printers and sensors
The room for printers and water sensors: desks and a test rig.
- Printer and MFP repair, cartridge testing
- Testing water sensors in a water container
- Spare parts and boxes
9
Technicians' room
The technicians' room: a printer technician, a computer technician and a programmer (2 monitors).
- Printer technician
- Computer technician
- Programmer: with two monitors
10
Warehouse
Warehouse: shelving and boxes.
- Stock of spare parts and new equipment
- The storekeeper arranges boxes on shelves
- Pallets and boxes
The path your device takes through our office
- Step 1
Intake (room 6)
You hand the device to Reception and the staff member registers it.
- Step 2
Routing
A courier carries the device along the corridor to the right technician.
- Step 3
Repair (rooms 7, 8, 9)
The computer, printer or software technician diagnoses and fixes it.
- Step 4
Ready
After the work the device is checked and handed back with a written warranty.
Why you can trust us
Cameras everywhere
All rooms and corridors except the manager's office have security cameras, so your device is safe.
A clear workflow
Intake, routing, repair and handover: each stage has its own room and a responsible technician.
Written warranty
Every job comes with a written warranty from 14 days to 12 months, depending on the service.
Questions about the 3D model and the office
Is your equipment broken?
Bring it to our office or call a technician: we contact you within 15 minutes.